SOULMATEFILM
FAQ
以下是一些常見問題，如果您有什麼其他想了解的，歡迎隨時告訴我。我會盡我所能為您解答。
Below are some common questions. If you have any other questions you'd like me to address, please feel free to contact us.
訂金/排期
Deposit/Scheduling
溝通好拍攝日期後，我會收取50%不退還押金用於預留您的時間段。收取押金後若是遇上天氣問題或是個人緊急情況，您都可以免費更改一次拍攝日期，有效期為半年內。
After we decide on the shooting date, I will charge a 50% non-refundable deposit to reserve your time slot. After collecting the deposit, if there are any weather issues or personal emergencies, you are allowed to reschedule the shooting date 1 time for free, valid within 6 months.
拍攝前
Before Shooting
收取訂金後，我會發送一個歡迎問卷，其中包括詢問您參考照片、風格選擇與修圖需求等等。每位客人我都將爭取訂製專屬客製化需求，我也會根據個人喜好、服裝搭配、您的故事背景來推薦拍攝地點。
After deposit, I will send a welcome survey which will include asking about your reference photos, style, specific retouching needs, and more. I will strive to customize each customer's unique needs, and I will also recommend shooting locations based on personal preferences, clothing matching, or your story background.
妝造/禮服
Makeup/Gown rental
我不提供化妝或造型團隊服務，但我可提供在地化妝師和禮服租借介紹。
I work independently and do not provide the services of a makeup or styling team, but I can provide introductions to local makeup artists and gown rentals.
照片詳情
Photo Details
預設情況下，所有照片均以 [.jpg] 格式提供，我不提供/不販賣任何原始 [.raw] 文件。所有拍攝作品將上傳Google Drive（國際版）或百度網盤（內地版）全數返回當天所拍攝的底片。關於菲林，1卷菲林會返回 36張照片，2卷會返回72張照片。
All photos are provided in [.jpg] format by default, I will not provide/sell any raw [.raw] files. All photos taken will be uploaded to Google Drive (international version)/Baidu Cloud Disk (mainland version) and all negatives taken on that day will be returned. Regarding film, 1 roll of film will return 36 photos, and 2 rolls will return 72 photos.
修圖
Editing
我崇尚自然舒服的美感，因此只對某些細節進行基本修飾，恕不接待高度P圖的客人。如果您對修圖有特殊要求請提前溝通需求，交付後的成片如有不滿意可以免費返修一次。
I advocate natural and comfortable beauty, so I only make basic modifications to certain details, and I will not accept highly photoshopped customers. If you have special requirements for retouching, please communicate your needs in advance. If you are not satisfied with the finished film after delivery, you can return it for free once.
處理週期
Processing
顧客選片後將按照順序進入後台處理階段。無論任何類型的拍攝，週轉時間均為 2-4 週，我將會在確保每張照片都有充足時間精心處理下，盡快交付照片。
After the customer selects the films, they will enter the background processing stage in order. Turnaround time for any type of shoot is 2-4 weeks and I will deliver photos as quickly as possible ensuring each photo is given adequate time and care.
小幫手/助理
Assistant
在某些配套裏，我可以提供一名現場助理幫忙提隨身包、拖曳禮服/面紗，並用手機拍攝幕後照片，詳情歡迎與我們細聊。
In some packages, I can provide an on-site assistant to help carry bag, drag the dress/veil, and take behind-the-scenes photos with a mobile phone. Please talk to me for details.